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What Our Customers Are Saying


I enjoy their service and professionalism so much that I live next to a sub-standard Infiniti dealership but still choose to drive over 30 minutes just to have my car serviced by Roswell Infiniti.  They have gained a loyal and hopefully repeat customer. ~ M.W.

 

Service, Professionalism, and Courtesy are always Top Notch at Roswell Infiniti.  Because of the people that work there, I wouldn't hesitate to recommend family and friends to buy an Infiniti! Thank you guys! ~ E.P.

 

Whenever I bring my car in for service, I receive prompt, courteous service.  It is a pleasure having my car serviced there, and I will continue to do so. ~ C.B.

 

Chris Hansen, not sure of spelling, is wonderful. We just purchased a new G37 and chose Roswell over Nalley due to service department. ~ M.K.



The team at Roswell is the best. No one has turned a wrench on my 3 Infiniti's but these guys and they never will. ~ S.G.



Very happy with the ability to conveniently schedule service and be productive while there -- really like the work area and Internet access. ~ S.R. 


Absolutely love the service department at Infiniti. The guys there are the best, professional, courteous, funny and just regular guys. I have owned a Honda, Acura and my wife currently leases a BMW, and the Infiniti place has the best service I have experienced! ~ V.A.


David is my service advisor. He's excellent. I can't really say anything more about his spirit of service. I will continue to use him as long as he works there. ~ M.W.


Roswell Infiniti has been servicing my car for over 6 years and I've had the pleasure of dealing with almost all of the service technicians at one time or another. During that time I've always been treated fairly and with respect by all. ~ RB

 

Jason McConnell was my service writer and I can't say enough good things about him. He makes the experience extremely satisfying, is always courteous, knowledgeable, and easy to work with. He's the main reason why I service my car at Roswell Infiniti even though I didn't buy it there. ~ Anonymous




This has been the best service experience I have ever had at an auto dealer. I have been recommending Roswell Infiniti to all Infiniti drivers that I know. Keep up the great work. Thank you. ~ Anonymous

 

I always receive excellent, courteous service from Roswell Infiniti. ~ T.W.



I have always had great service from the service reps there but was particularly impressed this time. I was there with my daughter to show her the new models and stopped by the service area to make an appointment for service. Mark (if my memory is right) offered to take it right then and provide me with a service vehicle. ~ C.C.

 


This has been the best service experience I have ever had at an auto dealer. I have been recommending Roswell Infiniti to all Infiniti drivers that I know. Keep up the great work. Thank you. ~ Anonymous



I was impressed with the professionalism of the service manager that took my car in, the short wait and the beautiful condition my car was in after service. The waiting room was comfortable, and I spoke with my salesperson who is fantastic. Thank you so much for such a great experience. ~ C.G.


Excellent service on my car & all the service people are so friendly & make me feel welcomed & taken care of. I trust the service here and would not go anyplace else. ~ Anonymous


I am always 100% satisfied with Infiniti of Roswell. ~ V.B.


I like the professionalism at Roswell Infiniti. The entire staff is pleasant, capable, and responsive. They are cordial to each other as well as to their customers. It's a pleasure to do business there. ~ M.M.

The main reason I choose to deal with Roswell Infiniti is because of the care and attention me and my care are given by Jamie Miller. He is by far the best Service Technician I have ever dealt with no matter the make or model of any car I have ever purchased. ~ J.G.

 

Service at Roswell Infiniti is something that I always look forward to doing. I never feel anxious about dealing with anyone there like at other dealerships, because I never feel like I am being taken advantage of when it comes to estimates and trusting their advice about what repairs need to be performed. A great group of individuals with integrity. ~ G.H.


The two best things about Infiniti are the autos and the service provided by Roswell Inf. of N. Atlanta. All of the service personnel are great and Chris Hansen is the very best. I own 3 Infiniti's and have them all serviced at Roswell Inf. of N. Atlanta. ~ A.D.


 

Best service of any automotive dealer on the planet. Great people - top to bottom. ~ B.S.

 

For over a year I have dealt with Service Consultant Jason McConnell. Jason has always remembered my name or a conversation we held on a prior visit, and assisted me on informed decisions for the best interest of me and my vehicle. Between this level of personal service and surprisingly decent prices on parts, I will continue to have my vehicle serviced at Roswell Infiniti. ~ A.P.

 

I have always had excellent service at Roswell Infiniti. I trust that the service managers would give the best advice for my car. Thanks guys and keep up the good work!  ~ E.P.

 

I have leased 9 vehicles from Roswell Infiniti. I have always appreciated the service department's professionalism and tremendous customer service. This department has always run as efficiently and dependably as an Infiniti, and because they make it so easy, it's the reason I have driven Infiniti's from Roswell Infiniti since they were first introduced.  ~ R.M.

 

I am so very happy when I take my car in to be serviced by Chris. I feel I leave my (baby) in the best hands. I am treated with respect and good humor. In addition, I learn a lot about the car which has served me so well these past 5 years.  ~ A.L.

 

You guys do a fabulous job at delivering an outstanding customer experience! I am impressed every time I come into your store!  ~ M.M.

 

David is incredible and very customer oriented. I choose to work with him each and every time I return. He explains things clearly, very attentive in keeping me informed of statues and has a great demeanor. You can tell that he loves his job and works with great pride for the Infiniti product. My kudos to David and how he represents Infiniti!  ~ J.H.

 

I must say that Roswell Infiniti is an EXCELLENT DEALER! Time is valuable, especially on a Saturday and they were spot on! No dilly-dally, in & out, professional & efficient - my car looked amazing when I drove out & needless to say, my maintenance was done to perfection. They are the face of quality!  ~ Anonymous

 

Jason was great! He provided excellent customer service and I will not hesitate to have my vehicle serviced at Roswell Infiniti in the future. Thanks!  ~ B.H.


It was an excellent experience. A minor service with oil change. No issues. Very prompt and courteous service. I felt like my business was important and they value me as a customer.   ~ S.K.

 

Mark is an excellent service writer. Also assisted me with a 2nd Infiniti I own recently. I want to say we do not know the name of the repair person who performed the services on our QX4, but was able to diagnose a serious problem and bring the issue to resolution. During the process, Mark kept me informed, LISTENED AND ADDRESSED ALL OF MY CONCERNS! Thank you so much Mark and our great repair person!  ~ A.M.



This service was just an oil change, but I have owned an Infiniti for ten years (both vehicles sold to me and serviced only by Roswell Infiniti). I would not go anywhere else. ~ Anonymous

I have dealt with Roswell Infiniti for several years now (this is my fifth Infiniti) and have always been provided excellent service... I am a very loyal Infiniti customer. ~ W.B.

Good service, Good people, Good price. I have made Roswell Infiniti my place of service. ~ R.B.


Mark Crutchfield is excellent! He makes getting my car serviced an easy & pleasant experience every time. If only every business I dealt with had this kind of customer service! ~ R.A.